Frequently Asked Questions

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Elegance begins with clarity.

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1.   What materials are Fioluxe pieces made from?

Every Fioluxe design is crafted with high-quality stainless steel and refined gold-tone or silver-tone finishes. We choose materials that offer beauty, resilience, and an elevated luxury aesthetic.

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2.   Are your pieces hypoallergenic?

Yes. Our jewelry is made with hypoallergenic stainless steel, a material known for its comfort and compatibility with most skin types.

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3.   Can I have an allergic reaction to stainless steel?

Reactions are rare, but individuals with severe nickel sensitivity may experience irritation. If you have a known metal allergy, we encourage mindful wear.

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4.   Will my jewelry tarnish or lose its shine?

Stainless steel is naturally tarnish-resistant, rust-resistant, and color-stable. With proper care, your Fioluxe pieces will maintain their luminosity for years to come.

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5.   Is Fioluxe jewelry waterproof?

Our pieces are water-resistant. However, for long-lasting brilliance, we recommend removing your jewelry before swimming, showering, or applying perfumes and lotions.

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6.   How should I care for my Fioluxe jewelry?

To preserve the radiance of your pieces:
   •    Gently wipe with a soft cloth after wear
   •    Avoid harsh chemicals, fragrances, and lotions
   •    Store in a jewelry pouch or box
   •    Remove before strenuous activities

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With the right care, your jewelry will continue to shine beautifully.

7.   Do your pieces contain real gold or real silver?

Our pieces feature gold-tone or silver-tone finishes, offering the warm glow of gold or the sleek shine of silver without being made of solid gold or sterling silver. This allows us to provide elegant, modern luxury at accessible prices.

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8.   Do you offer international shipping?

At this time, Fioluxe ships within the United States. As we grow, we look forward to expanding globally.

9.   What payment methods do you accept?

We accept major credit cards, ShopPay, Apple Pay, Google Pay, and other secure payment options available at checkout.

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10.   What if my item arrives damaged?

Your satisfaction is our priority. If an item arrives damaged, please contact us within 48 hours with photos, and we will gladly replace it or arrange a refund.

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11.   How can I reach Fioluxe?

For any questions or support, please email us at:
info@fioluxejewelry.com
Our team will respond within 24–48 hours.

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